Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Last updated: 11 September 2026

This policy applies to orders placed through crosslock.co.in. CROSSLOCK is a brand of MPLAST INDUSTRIES.

1. Please check your order before payment

Please check the product, product code, cover or size, quantity and delivery details carefully before placing your order. If you are unsure which CROSSLOCK product is suitable, contact us before ordering. The structural drawing and project specification always take priority over general website guidance.

2. Orders are normally non-cancellable

Orders placed and paid online are normally not cancellable. We do not provide a routine customer self-cancellation facility.

If you notice a genuine mistake in your order, such as selection of the wrong product or quantity, contact CROSSLOCK immediately. If the order has not been dispatched and its processing status permits, MPLAST INDUSTRIES may, at its discretion, modify or cancel the order. A pre-dispatch change or cancellation is not guaranteed.

Once an order has been dispatched, it cannot be cancelled because of a change of mind, incorrect quantity selected by the customer, or selection of the wrong product by the customer.

If MPLAST INDUSTRIES is unable to fulfil an accepted paid order and cancels it, the eligible amount paid for that order will be refunded.

3. Products are not sold on a general returnable basis

Correctly supplied CROSSLOCK products are not sold on a “buy, try and return” basis. We do not ordinarily accept returns, exchanges or refunds merely because the customer changes their mind after dispatch.

This does not affect remedies available where the goods are defective, deficient, damaged, not as agreed or otherwise covered by applicable law.

4. Wrong, damaged, defective, missing or materially different goods

Please contact us if:

  • we supplied a different product or quantity from the confirmed order;
  • the product is damaged in transit or has a genuine manufacturing defect;
  • the goods are materially different from the description or specification agreed for the order;
  • items are missing from the shipment; or
  • delivery is materially later than the stated delivery schedule, except where the delay is caused by force majeure or circumstances beyond reasonable control.

For damaged, wrong or missing goods, please inform us as soon as possible, preferably within 24 hours of delivery, and share the order number, photographs and relevant details so that we can investigate quickly. This reporting request does not limit any rights available under applicable law.

Where a return is required because of our error, a genuine defect, damage or another situation for which we are responsible, CROSSLOCK will provide return instructions. Reasonable return freight approved by us will be borne by MPLAST INDUSTRIES in such cases.

5. If the customer ordered the wrong product

If you realise before dispatch that you selected the wrong product, cover, size or quantity, contact us immediately. Where operationally possible, we may change the order. Any difference in price will be collected or refunded as applicable.

After dispatch, an order cannot ordinarily be returned, exchanged or cancelled merely because the customer selected the wrong product, cover, size or quantity.

6. Refunds

Where a refund is approved for an online payment, MPLAST INDUSTRIES will normally process it through the refund facility linked to that transaction. If that route is unavailable or cannot reasonably be used, we may use another lawful electronic refund method after verifying the customer and payment details. Refunds for online payments are not ordinarily made in cash.

An approved refund will normally be initiated by MPLAST INDUSTRIES within 3 working days after approval. After initiation, the time taken for the amount to appear in the customer’s account depends on the payment service provider, payment mode and the customer’s bank.

If an approved product change results in a lower order value, the approved difference will be refunded using the applicable refund method. If the revised order value is higher, the additional amount must be paid before dispatch.

Duplicate payments or payments received for an order that cannot be accepted will be handled as payment-refund cases and do not require a product return.

7. How to request help

For an order correction, exceptional pre-dispatch cancellation request, damage, defect, missing item or refund issue, contact us with your order number and relevant details.

MPLAST INDUSTRIES — CROSSLOCK
Street No. 3, Udyog Nagar, Gadaipur, Jalandhar – 144004, Punjab, India
Email: mplastindustries@gmail.com
For current customer-service phone and WhatsApp details, please use our Contact Us page.

Consumer grievances will be acknowledged within 48 hours and redressed within one month from the date of receipt. A complaint reference should be retained for follow-up.

8. Grievance Officer

Grievance Officer: Niwajish Mahajan
MPLAST INDUSTRIES
Street No. 3, Udyog Nagar, Gadaipur, Jalandhar – 144004, Punjab, India
Email: mplastindustries@gmail.com
Phone: +91 98140 03839

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